A PAYROLL HORROR STORY YOU CAN
The information below was found on a website that presents complaints from
customers that feel they have been cheated by a company. Below is a
complaint about one of the very large national companies. We have removed
the name of the national firm to avoid any legal problems, but the story
is not new to the many independent payroll providers across the country.
They obtain many new clients from this and other large firms, often as the
result just this kind of service. Don't let this happen to you.
Select one of Payroll Finders
quality independent providers
and find out what personal service really means!
is not the payroll service to use!
*&%!$# (Name Of A Large National
Lenexa KS 66219
"I used *&%!$# for my payroll services for a year. They started
making gross errors in my payroll and delivering the paychecks late so I
switched companies in Dec. of 2000. In January they deducted their normal
fee for processing payroll even though they did not process a payroll for
my company. I contacted them via email and did not receive a response. I
also left voice mail messages which were not responded to. On my next bank
statement I noticed they deducted more money in January which they were
not entitled to. I have again called and emailed the company with no
response from *&%!$#. My advise to anyone needing a payroll company is
choose anyone but *&%!$#!"
Six weeks after my first attempt to contact *&%!$# I finally was contacted
by an *&%!$# representative. She informed me I would be getting two checks
to cover the money they incorrectly took from my bank account. About one
and a half weeks later I received two invoices showing credit for the
amounts. Several weeks later, when I still had not received the checks, I
sent an email inquiry about the matter. A message was left on my answering
machine by T.... D.... stating that the checks would be mailed and I would
have them in one week. It has been two weeks and still no checks. I have
sent another email telling them that now they should pay me interest and
if I do not have the checks within one week I will contact the BBB. Maybe
that will make them do what is right and stop stealing from their clients,
but I doubt it. If you own a small business I would recommend using ANY
payroll service other than *&%!$# as they obviously do not care about
client satisfaction. They were also informed of my entries on this site
and they haven't even bothered to dispute my claims here! I guess they
think they are above the law!
More lies from *&%!$#
Today I got a call from T.... D.... again. Guess what she
said......the check is in the mail! They could at least come up with an
original lie. That one is the oldest in the book. She said the company
will not pay me any interest even though they have held my money for 4
months. I don't know of any company, including the IRS, that will not pay
you interest on money they owe you. *&%!$# stole money from me and has
taken 4 months (so far) to return this stolen money and now they refuse to
compensate me. Please, do yourself a large favor and never do business
with this company.
The story above sounds
like something you might find when dealing with a government agency. It's
called bureaucracy! It's just part of being a very large corporation with
thousands of customers. If one is lost, it's just a number on a sales
When you chose an independent payroll provider, you will typically be
resolving any occasional issues with the owner or top person of the
company. You don't have to get caught up a large corporate maze pf "red tape" when you are trying to find
someone to OWNERSHIP of a problem. There is no passing the buck or
fighting your way up the chain of command to find anyone who can
actually SOLVE your problem.
With an independent payroll service the route to the top decision maker is
very short! You will find that when someone actually cares about
your business the service is very personal and responsive.
The complaint shown above can be found on
http://www.ripoffreport.com - Payroll Finders assumes no
responsibility for the information contained in this report and cannot
independently verify the facts in this case. Payroll Finders can confirm
that we have personal knowledge of business owners who have had similar
customer service experiences with this and other larger payroll providers.